Health & Safety

 

  • Identify potential hazards in the work place
  • Understand the need to wear protective clothing and equipment
  • Be familiar with a fire drill procedures
  • Again an awareness of health and safety legislation

 

Recycling

 

  • Identify recycling symbols
  • Identify ways to recycle
  • To receive any donated items from the general public
  • To sort & grade materials
  • Price and display items in our charity shop

 

Positive Volunteering

 

  • Understand the basis of volunteering
  • Prepare for volunteering
  • Increase awareness of the benefits of volunteering for self and others

 

Handling money

 

  • Identifying coins and notes
  • Receive payment for merchandise
  • Give Change
  • Secure money received from transaction

Health & Safety

Recycling

Positive volunteering

Introduction to shop work

Customer Care

Handling Money

Communication Skills

Marketing & publicity

Telephone Skills

ITC skills

Participating and planning an event

Disability Awareness

Menu

  • To work within the staff and volunteer team
  • Working on own initiative
  • Basic skills
  • Time management
  • Access to advice and guidance
  • Act as an ambassador for our organisation

 

Plan for Participation

Shop work

 

  • Preparation for tasks – dress code, keeping counter tidy etc.
  • Carry out basic shop keeping duties – deal with customers - identify their needs
  • Accept and check payments

 

Customer Care

 

  • Demonstrate how to greet customer /members of public
  • Identify customer / public needs
  • Identify how to deal with a complaint and refund
  • Gain an understanding of relevant legislation to protect customers

Disability Awareness

 

  • Increasing awareness of disabilities
  • Increasing needs on individuals
  • Mentoring peers
  • Promotion of schemes that will support disabilities
  • Fundraising for specific items of equipment

 

Marketing & publicity

 

  • Publicising the work of our organisation
  • Design and create and produce leaflets.
  • Leaflet drop local community
  • Prepare and deliver presentation to local community groups, schools, businesses or /and local press / radio